{"id":1271422,"date":"2023-09-06T07:00:49","date_gmt":"2023-09-06T06:00:49","guid":{"rendered":"https:\/\/www.businesstelegraph.co.uk\/dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence\/"},"modified":"2023-09-06T07:00:49","modified_gmt":"2023-09-06T06:00:49","slug":"dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence","status":"publish","type":"post","link":"https:\/\/www.businesstelegraph.co.uk\/dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence\/","title":{"rendered":"DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence"},"content":{"rendered":"<p> <script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- newscabal uk text -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8162386273903324\"\r\n     data-ad-slot=\"3688094655\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><br \/>\n<\/p>\n<div>\n<p class=\"dcr-1jv7e0x\"><strong>I tried to renew my driving licence on the DVLA\u2019s trashy-looking website. After I had supplied the required passport details, a message appeared stating that I could not continue with the application because passports must be valid in order to confirm identity. My passport was issued in 2021 and I use it monthly to travel to France. I then discovered an <a href=\"https:\/\/www.walesonline.co.uk\/news\/new-passport-uk-black-burgundy-24667358.\" data-link-name=\"in body link\">article from August 2022<\/a> reporting that a \u201ctechnical\u201d glitch was affecting online applications from some new passport holders. A year on, the \u201ctechnical glitch\u201d is still unresolved, and I can\u2019t use my shiny blue passport to renew my driving licence. This means I have to go to more effort to apply by post, pay more, and feel like I\u2019m living in a developing country.<br \/><\/strong><em class=\"dcr-1jv7e0x\"><strong>AM, London<\/strong><\/em><\/p>\n<p class=\"dcr-1jv7e0x\">The <a href=\"https:\/\/www.theguardian.com\/money\/dvla\" data-link-name=\"in body link\" data-component=\"auto-linked-tag\">DVLA<\/a> will not say how many are affected other than that it\u2019s such a small number that it cannot see the point in putting a warning on the web. The glitch forces applicants to fork out a higher fee. It costs \u00a317 and takes four weeks to renew licences by post. Online it is \u00a314 and five days.<\/p>\n<p class=\"dcr-1jv7e0x\">The DVLA urges those who can\u2019t apply online to visit a participating Post Office. From there it\u2019s a five-day turnaround and costs \u00a321.50. In other words, drivers have to pay a 54% surcharge because of governmental incompetence. So what\u2019s the problem?<\/p>\n<p class=\"dcr-1jv7e0x\">It is \u201cdigital signatures\u201d, according to the DVLA. Since 2016, passports have been signed on receipt. Before that, signatures were provided on applications, which meant HM Passport Office (HMPO) held a digital copy for each passport holder to verify applicants for driving licences, among other official services.<\/p>\n<p class=\"dcr-1jv7e0x\">HMPO is unlikely to have a digital signature for those who applied for a first passport from 2016, and it\u2019s those unfortunates who may find themselves stymied when they try to renew a licence online. I suspect that it is not the insignificant number the DVLA makes out.<\/p>\n<p class=\"dcr-1jv7e0x\">You became a British national in 2021 and provided a digital signature along with your biometrics. The Home Office, of which HMPO is part, should have a record of it.<\/p>\n<p class=\"dcr-1jv7e0x\">The DVLA says: \u201cFor the vast majority we are able to use the digital signature from HMPO. For those who do not have a signature on file, we are working on a solution we hope to launch later this year.\u201d<\/p>\n<p class=\"dcr-1jv7e0x\">I\u2019d be interested to hear from anyone else affected by this.<\/p>\n<p class=\"dcr-1jv7e0x\"><em class=\"dcr-1jv7e0x\">Email <a href=\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/mailto:your.problems@observer.co.uk\" data-link-name=\"in body link \" https:=\"\">your.problems@observer.co.uk<\/a>. Include an address and phone number. Submission and publication are subject to our <a href=\"https:\/\/www.theguardian.com\/help\/terms-of-service\" data-link-name=\"in body link\">terms and conditions<\/a><\/em><\/p>\n<\/div>\n<p><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block; text-align:center;\"\r\n     data-ad-layout=\"in-article\"\r\n     data-ad-format=\"fluid\"\r\n     data-ad-client=\"ca-pub-8162386273903324\"\r\n     data-ad-slot=\"7859258044\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><br \/>\n<br \/><a href=\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence\">READ SOURCE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I tried to renew my driving licence on the DVLA\u2019s trashy-looking website. After I had supplied the required passport details, a message appeared stating that I could not continue with the application because passports must be valid in order to confirm identity. My passport was issued in 2021 and I use it monthly to travel [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_oct_exclude_from_cache":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1271422","post","type-post","status-publish","format-standard","hentry","category-finance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence - Business Telegraph<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence - Business Telegraph\" \/>\n<meta property=\"og:description\" content=\"I tried to renew my driving licence on the DVLA\u2019s trashy-looking website. After I had supplied the required passport details, a message appeared stating that I could not continue with the application because passports must be valid in order to confirm identity. My passport was issued in 2021 and I use it monthly to travel [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence\" \/>\n<meta property=\"og:site_name\" content=\"Business Telegraph\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-06T06:00:49+00:00\" \/>\n<meta name=\"author\" content=\"businesstelegraph\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"businesstelegraph\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence\/\"},\"author\":{\"name\":\"businesstelegraph\",\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/#\/schema\/person\/0a3a6a0f58402f1f2af94e02d0987b78\"},\"headline\":\"DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence\",\"datePublished\":\"2023-09-06T06:00:49+00:00\",\"dateModified\":\"2023-09-06T06:00:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence\/\"},\"wordCount\":440,\"publisher\":{\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/#organization\"},\"articleSection\":[\"finance\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence\/\",\"url\":\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence\",\"name\":\"DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence - Business Telegraph\",\"isPartOf\":{\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/#website\"},\"datePublished\":\"2023-09-06T06:00:49+00:00\",\"dateModified\":\"2023-09-06T06:00:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.businesstelegraph.co.uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/#website\",\"url\":\"https:\/\/www.businesstelegraph.co.uk\/\",\"name\":\"Business Telegraph UK\",\"description\":\"business, tech and industry news\",\"publisher\":{\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.businesstelegraph.co.uk\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/#organization\",\"name\":\"Business Telegraph UK\",\"url\":\"https:\/\/www.businesstelegraph.co.uk\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.businesstelegraph.co.uk\/wp-content\/uploads\/2024\/03\/business-telegraph-LOGO.png\",\"contentUrl\":\"https:\/\/www.businesstelegraph.co.uk\/wp-content\/uploads\/2024\/03\/business-telegraph-LOGO.png\",\"width\":500,\"height\":177,\"caption\":\"Business Telegraph UK\"},\"image\":{\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/#\/schema\/person\/0a3a6a0f58402f1f2af94e02d0987b78\",\"name\":\"businesstelegraph\",\"url\":\"https:\/\/www.businesstelegraph.co.uk\/author\/businesstelegraph\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence - Business Telegraph","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence","og_locale":"en_GB","og_type":"article","og_title":"DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence - Business Telegraph","og_description":"I tried to renew my driving licence on the DVLA\u2019s trashy-looking website. After I had supplied the required passport details, a message appeared stating that I could not continue with the application because passports must be valid in order to confirm identity. My passport was issued in 2021 and I use it monthly to travel [&hellip;]","og_url":"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence","og_site_name":"Business Telegraph","article_published_time":"2023-09-06T06:00:49+00:00","author":"businesstelegraph","twitter_card":"summary_large_image","twitter_misc":{"Written by":"businesstelegraph","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence#article","isPartOf":{"@id":"https:\/\/www.businesstelegraph.co.uk\/dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence\/"},"author":{"name":"businesstelegraph","@id":"https:\/\/www.businesstelegraph.co.uk\/#\/schema\/person\/0a3a6a0f58402f1f2af94e02d0987b78"},"headline":"DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence","datePublished":"2023-09-06T06:00:49+00:00","dateModified":"2023-09-06T06:00:49+00:00","mainEntityOfPage":{"@id":"https:\/\/www.businesstelegraph.co.uk\/dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence\/"},"wordCount":440,"publisher":{"@id":"https:\/\/www.businesstelegraph.co.uk\/#organization"},"articleSection":["finance"],"inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/www.businesstelegraph.co.uk\/dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence\/","url":"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence","name":"DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence - Business Telegraph","isPartOf":{"@id":"https:\/\/www.businesstelegraph.co.uk\/#website"},"datePublished":"2023-09-06T06:00:49+00:00","dateModified":"2023-09-06T06:00:49+00:00","breadcrumb":{"@id":"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.businesstelegraph.co.uk\/"},{"@type":"ListItem","position":2,"name":"DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence"}]},{"@type":"WebSite","@id":"https:\/\/www.businesstelegraph.co.uk\/#website","url":"https:\/\/www.businesstelegraph.co.uk\/","name":"Business Telegraph UK","description":"business, tech and industry news","publisher":{"@id":"https:\/\/www.businesstelegraph.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.businesstelegraph.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.businesstelegraph.co.uk\/#organization","name":"Business Telegraph UK","url":"https:\/\/www.businesstelegraph.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.businesstelegraph.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.businesstelegraph.co.uk\/wp-content\/uploads\/2024\/03\/business-telegraph-LOGO.png","contentUrl":"https:\/\/www.businesstelegraph.co.uk\/wp-content\/uploads\/2024\/03\/business-telegraph-LOGO.png","width":500,"height":177,"caption":"Business Telegraph UK"},"image":{"@id":"https:\/\/www.businesstelegraph.co.uk\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.businesstelegraph.co.uk\/#\/schema\/person\/0a3a6a0f58402f1f2af94e02d0987b78","name":"businesstelegraph","url":"https:\/\/www.businesstelegraph.co.uk\/author\/businesstelegraph\/"}]}},"_links":{"self":[{"href":"https:\/\/www.businesstelegraph.co.uk\/wp-json\/wp\/v2\/posts\/1271422","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.businesstelegraph.co.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.businesstelegraph.co.uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.businesstelegraph.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.businesstelegraph.co.uk\/wp-json\/wp\/v2\/comments?post=1271422"}],"version-history":[{"count":0,"href":"https:\/\/www.businesstelegraph.co.uk\/wp-json\/wp\/v2\/posts\/1271422\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.businesstelegraph.co.uk\/wp-json\/wp\/v2\/media?parent=1271422"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.businesstelegraph.co.uk\/wp-json\/wp\/v2\/categories?post=1271422"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.businesstelegraph.co.uk\/wp-json\/wp\/v2\/tags?post=1271422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}