{"id":1271422,"date":"2023-09-06T07:00:49","date_gmt":"2023-09-06T06:00:49","guid":{"rendered":"https:\/\/www.businesstelegraph.co.uk\/dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence\/"},"modified":"2023-09-06T07:00:49","modified_gmt":"2023-09-06T06:00:49","slug":"dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence","status":"publish","type":"post","link":"https:\/\/www.businesstelegraph.co.uk\/dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence\/","title":{"rendered":"DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence"},"content":{"rendered":"<p> <script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- newscabal uk text -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8162386273903324\"\r\n     data-ad-slot=\"3688094655\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><br \/>\n<\/p>\n<div>\n<p class=\"dcr-1jv7e0x\"><strong>I tried to renew my driving licence on the DVLA\u2019s trashy-looking website. After I had supplied the required passport details, a message appeared stating that I could not continue with the application because passports must be valid in order to confirm identity. My passport was issued in 2021 and I use it monthly to travel to France. I then discovered an <a href=\"https:\/\/www.walesonline.co.uk\/news\/new-passport-uk-black-burgundy-24667358.\" data-link-name=\"in body link\">article from August 2022<\/a> reporting that a \u201ctechnical\u201d glitch was affecting online applications from some new passport holders. A year on, the \u201ctechnical glitch\u201d is still unresolved, and I can\u2019t use my shiny blue passport to renew my driving licence. This means I have to go to more effort to apply by post, pay more, and feel like I\u2019m living in a developing country.<br \/><\/strong><em class=\"dcr-1jv7e0x\"><strong>AM, London<\/strong><\/em><\/p>\n<p class=\"dcr-1jv7e0x\">The <a href=\"https:\/\/www.theguardian.com\/money\/dvla\" data-link-name=\"in body link\" data-component=\"auto-linked-tag\">DVLA<\/a> will not say how many are affected other than that it\u2019s such a small number that it cannot see the point in putting a warning on the web. The glitch forces applicants to fork out a higher fee. It costs \u00a317 and takes four weeks to renew licences by post. Online it is \u00a314 and five days.<\/p>\n<p class=\"dcr-1jv7e0x\">The DVLA urges those who can\u2019t apply online to visit a participating Post Office. From there it\u2019s a five-day turnaround and costs \u00a321.50. In other words, drivers have to pay a 54% surcharge because of governmental incompetence. So what\u2019s the problem?<\/p>\n<p class=\"dcr-1jv7e0x\">It is \u201cdigital signatures\u201d, according to the DVLA. Since 2016, passports have been signed on receipt. Before that, signatures were provided on applications, which meant HM Passport Office (HMPO) held a digital copy for each passport holder to verify applicants for driving licences, among other official services.<\/p>\n<p class=\"dcr-1jv7e0x\">HMPO is unlikely to have a digital signature for those who applied for a first passport from 2016, and it\u2019s those unfortunates who may find themselves stymied when they try to renew a licence online. I suspect that it is not the insignificant number the DVLA makes out.<\/p>\n<p class=\"dcr-1jv7e0x\">You became a British national in 2021 and provided a digital signature along with your biometrics. The Home Office, of which HMPO is part, should have a record of it.<\/p>\n<p class=\"dcr-1jv7e0x\">The DVLA says: \u201cFor the vast majority we are able to use the digital signature from HMPO. For those who do not have a signature on file, we are working on a solution we hope to launch later this year.\u201d<\/p>\n<p class=\"dcr-1jv7e0x\">I\u2019d be interested to hear from anyone else affected by this.<\/p>\n<p class=\"dcr-1jv7e0x\"><em class=\"dcr-1jv7e0x\">Email <a href=\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/mailto:your.problems@observer.co.uk\" data-link-name=\"in body link \" https:=\"\">your.problems@observer.co.uk<\/a>. Include an address and phone number. Submission and publication are subject to our <a href=\"https:\/\/www.theguardian.com\/help\/terms-of-service\" data-link-name=\"in body link\">terms and conditions<\/a><\/em><\/p>\n<\/div>\n<p><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block; text-align:center;\"\r\n     data-ad-layout=\"in-article\"\r\n     data-ad-format=\"fluid\"\r\n     data-ad-client=\"ca-pub-8162386273903324\"\r\n     data-ad-slot=\"7859258044\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><br \/>\n<br \/><a href=\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence\">READ SOURCE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I tried to renew my driving licence on the DVLA\u2019s trashy-looking website. After I had supplied the required passport details, a message appeared stating that I could not continue with the application because passports must be valid in order to confirm identity. My passport was issued in 2021 and I use it monthly to travel [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_oct_exclude_from_cache":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1271422","post","type-post","status-publish","format-standard","hentry","category-finance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence - Business Telegraph<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence - Business Telegraph\" \/>\n<meta property=\"og:description\" content=\"I tried to renew my driving licence on the DVLA\u2019s trashy-looking website. After I had supplied the required passport details, a message appeared stating that I could not continue with the application because passports must be valid in order to confirm identity. My passport was issued in 2021 and I use it monthly to travel [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence\" \/>\n<meta property=\"og:site_name\" content=\"Business Telegraph\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-06T06:00:49+00:00\" \/>\n<meta name=\"author\" content=\"businesstelegraph\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"businesstelegraph\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence\/\"},\"author\":{\"name\":\"businesstelegraph\",\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/#\/schema\/person\/0a3a6a0f58402f1f2af94e02d0987b78\"},\"headline\":\"DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence\",\"datePublished\":\"2023-09-06T06:00:49+00:00\",\"dateModified\":\"2023-09-06T06:00:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence\/\"},\"wordCount\":440,\"publisher\":{\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/#organization\"},\"articleSection\":[\"finance\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.businesstelegraph.co.uk\/dvlas-temporary-glitch-means-a-54-surcharge-on-a-new-licence\/\",\"url\":\"https:\/\/www.theguardian.com\/money\/2023\/sep\/06\/dvlas-temporary-glitch-means-a-54-surcharge-to-renew-my-licence\",\"name\":\"DVLA\u2019s \u2018temporary glitch\u2019 means a 54% surcharge on a new licence - 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