{"id":1268663,"date":"2023-08-29T19:27:04","date_gmt":"2023-08-29T18:27:04","guid":{"rendered":"https:\/\/www.businesstelegraph.co.uk\/rac-mechanic-tasked-with-helping-motorist-754-miles-away-and-on-remote-island-the-mirror\/"},"modified":"2023-08-29T19:27:04","modified_gmt":"2023-08-29T18:27:04","slug":"rac-mechanic-tasked-with-helping-motorist-754-miles-away-and-on-remote-island-the-mirror","status":"publish","type":"post","link":"https:\/\/www.businesstelegraph.co.uk\/rac-mechanic-tasked-with-helping-motorist-754-miles-away-and-on-remote-island-the-mirror\/","title":{"rendered":"RAC mechanic tasked with helping motorist 754 miles away and on remote island &#8211; The Mirror"},"content":{"rendered":"<p> <script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- newscabal uk text -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8162386273903324\"\r\n     data-ad-slot=\"3688094655\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><br \/>\n<\/p>\n<div id=\"\"><amp-geo layout=\"nodisplay\"\/><amp-consent layout=\"nodisplay\" id=\"quantcast\"\/><\/p>\n<div class=\"lead-content\">\n<div class=\"lead-content__sub-title\">\n<p>Hayley Green had been driving in Stromness, on the remote Scottish island of Orkney, when a warning message flashed up on her electric car before the RAC assigned help in Devon<\/p>\n<\/div>\n<div class=\"lead-content__lead-element\">\n<figure class=\"image image image--landscape image--lead\">\n  <amp-img src=\"https:\/\/i2-prod.mirror.co.uk\/incoming\/article30816848.ece\/ALTERNATES\/s615\/0_Stromness-Orkney-Islands-Scotland.jpg\" width=\"615\" height=\"409\" alt=\"0_Stromness-Orkney-Islands-Scotland.jpg\" title=\"The Orkney Islands in Scotland\" layout=\"responsive\"\/><figcaption>The Orkney Islands in Scotland<span class=\"credit\">(<span class=\"credit-icon icon-camera\">UIG via Getty Images)<\/span><\/span><br \/>\n  <\/figcaption><\/figure>\n<\/div>\n<\/div>\n<ul class=\"byline\">\n<li class=\"byline-author\">\n<p>By<\/p>\n<p><span> Lorraine King<\/span><\/li>\n<li class=\"byline-date\"><time>19:27, 29 Aug 2023<\/time><\/li>\n<\/ul>\n<article>\n<p>A council worker was forced to wait <a href=\"https:\/\/www.mirror.co.uk\/news\/uk-news\/familys-summer-holiday-hell-rac-30714408\" target=\"_self\" rel=\"Follow noopener\" data-link-tracking=\"InArticle|Link\">14-and-a-half hours<\/a> for help after her car broke down and the repairman assigned was 754 miles away.<\/p>\n<p><amp-video-iframe class=\"mod-video\" src=\"https:\/\/live.primis-amp.tech\/content\/video\/amp\/videoIframe.php?s=114418\" width=\"16\" height=\"9\" layout=\"responsive\" dock=\"#primis-dock-slot\"\/><\/p>\n<p>Hayley Green had been driving in Stromness, on the remote Scottish island of Orkney, when a warning <a href=\"https:\/\/www.mirror.co.uk\/money\/rac-launches-new-app-help-30437592\" target=\"_self\" rel=\"Follow noopener\" data-link-tracking=\"InArticle|Link\">message<\/a> flashed up on her electric car. The council worker contacted the RAC online and filled in her details, including the postcode and expected she might have to wait a while due to her location.<\/p>\n<p><amp-embed width=\"100\" height=\"100\" data-block-on-consent=\"_till_responded\" type=\"taboola\" layout=\"responsive\" data-publisher=\"tmg-network\" data-mode=\"thumbnails-mid-1x1-amp\" data-placement=\"Mid Article Thumbnails AMP Outstream\" data-target_type=\"mix\" data-article=\"auto\" data-url=\"\"\/><br \/>\n<amp-iframe class=\"cookie-sync\" data-block-on-consent=\"\" layout=\"fixed\" width=\"1\" height=\"1\" sandbox=\"allow-same-origin allow-scripts\" frameborder=\"0\" src=\"https:\/\/s2-prod.mirror.co.uk\/@trinitymirrordigital\/withnail\/lib\/ads\/amp-cookie-sync.html?ozone=&amp;t13=&amp;psp=\"><br \/>\n  <amp-img layout=\"fill\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAP\/\/\/wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==\" placeholder=\"placeholder\"\/><br \/>\n<\/amp-iframe> <\/p>\n<p>But she was gobsmacked when the mechanic assigned to help her phoned to check he had the right postcode as he was in Devon. She told the <a href=\"https:\/\/www.bbc.co.uk\/news\/uk-scotland-north-east-orkney-shetland-66633956\" rel=\"Follow noopener\" target=\"_self\">BBC<\/a> the mechanic laughed when she told him where she was, adding: &#8220;He said he thought it makes take him a little bit longer than an hour to get to me. But he was ever so friendly, ever so nice \u2013 and we agreed he wasn&#8217;t going to be my guy.&#8221;<\/p>\n<p>Ms Green arranged fro a local garage to collect her Nissan. &#8220;My car hasn&#8217;t been able to be repaired, so it&#8217;s got to go off to be fixed but that&#8217;s a different problem,&#8221; she said.<\/p>\n<p>&#8220;The fact is that I was left in Stromness, waiting for a guy from Devon. I haven&#8217;t checked if there&#8217;s a [similar] postcode in Devon, but I&#8217;d be highly surprised if there is.&#8217;<\/p>\n<p>The RAC has apologised to Ms Green and said it is investigating a possible problem with its online system. A spokesman said: &#8220;The service [Ms Green] received was unfortunately not up to our usual high standard. We&#8217;re looking at online breakdown reports from Orkney to see what may have happened.&#8221;<\/p>\n<p><amp-embed width=\"100\" height=\"100\" data-block-on-consent=\"_till_responded\" type=\"taboola\" layout=\"responsive\" data-publisher=\"tmg-network\" data-mode=\"thumbnails-m-amp\" data-placement=\"Mid Article Thumbnails AMP\" data-target_type=\"mix\" data-article=\"auto\" data-url=\"\"\/> <\/p>\n<p><amp-iframe class=\"converse mr-bottom\" data-block-on-consent=\"\" width=\"auto\" height=\"40\" layout=\"fixed-height\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-popups-to-escape-sandbox allow-top-navigation\" resizable=\"resizable\" allowfullscreen=\"allowfullscreen\" frameborder=\"0\" src=\"https:\/\/converse.mirror.co.uk\/?cre=mr-bottom&amp;ignoreMetaDataCheck=true&amp;subType=news_story&amp;tags=%5B%22BBC%22%5D&amp;section=news&amp;url=https%3A%2F%2Fwww.mirror.co.uk%2Fnews%2Fuk-news%2Frac-mechanic-tasked-helping-motorist-30813295&amp;customAdData=oid:30813295;token:;templ:amp;platform:distributed;mantis:Default-GREEN%2CTesco-GREEN%2CCOVID19-GREEN%2CCOVIDSafe-GREEN%2CGambling-GREEN%2CNestl%C3%A9-GREEN%2CNestl%C3%A9Cereals-GREEN%2CGovernment-GREEN%2CMagna-GREEN%2CGovtdv-GREEN%2COmnicomdv-GREEN%2CLNERdv-GREEN%2CVW-RED%2CSEAT-RED%2CNestleTopics-GREEN%2COmnicomIAS-GREEN%2CUber-GREEN%2CHeineken-GREEN%2CDiageo-RED%2CTSB-GREEN%2CCamelot_aden-GREEN%2CFacebook_aden-RED%2CAmazonBF_aden-GREEN%2CShelter_aden-GREEN%2CFireBS_aden-GREEN%2CGroupM_kw-GREEN%2CAerLingus_kw-RED%2Ccelebrity_news_aden-GREEN%2CTUI_aden-GREEN%2CGovtCCS_aden-AMBER%2CGroupM_aden-AMBER%2Cukraine_aden-GREEN%2Cwar_aden-GREEN%2CDiageoGlobal-RED%2CAgencyMasterBS-AMBER%2CAddiction-GREEN%2CRailStrikes-GREEN%2CAsda-GREEN%2Cmastercard-GREEN%2CCostOfLiving_aden-GREEN%2CBritishGas-GREEN%2Cvisitscotland-RED%2Cazerion_aden-RED%2Cmcdonalds-GREEN%2Cdele-GREEN%2CBoots-GREEN%2Carmy_reserves-GREEN%2Csentiment-negative%2Cjoy-low%2Cfear-low%2Canger-low%2Cdisgust-low%2Csadness-low;mantisContext:automotive_vehicles%2Celectric_vehicles%2Ccars%2Chybrid%2Ccar_culture%2Cauto_parts%2Coutdoor%2Cautomotive%2CFormulaOne;iabContext:2%2C1%2C32\" hidden=\"hidden\"><br \/>\n  <amp-img layout=\"fill\" src=\"https:\/\/get-latest.convrse.media\/1x1.png\" placeholder=\"placeholder\"\/><\/p>\n<p><\/amp-iframe><\/p>\n<p> Earlier this month a couple, their teenage son and their three <a href=\"https:\/\/www.mirror.co.uk\/all-about\/teamdogs\" data-link-tracking=\"InArticle|Link\">dogs<\/a> were left stranded for more than 26 hours after their vehicle broke down on the way to the Peak District.<\/p>\n<p hidden=\"\">Wendy and Lee Embleton, from Backworth, North Tyneside, say they were abandoned by RAC and Richford Motor Services, the third-party company that RAC uses, for more than an entire day. <\/p>\n<p hidden=\"\">RAC apologised and offered the family a suitable gesture of goodwill while Richford Motor Services said delays are common within the breakdown industry at this time of year.<\/p>\n<\/article>\n<p><amp-layout class=\"scroll-observer\" id=\"article-0\"\/><amp-layout class=\"scroll-observer\" id=\"article-25\"\/><amp-layout 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[&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1268664,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_oct_exclude_from_cache":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-1268663","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-autos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RAC mechanic tasked with helping motorist 754 miles away and on remote island - The Mirror - Business Telegraph<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mirror.co.uk\/news\/uk-news\/rac-mechanic-tasked-helping-motorist-30813295.amp\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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