VAN drivers have revealed the nicest things people have done for them.
Research commissioned by Zego found they have been treated to tea and coffee, chocolates and even full roast dinners.
2
The poll of 500 delivery workers revealed many have been invited in to use the toilet, while others have received celebrity autographs, selfies and personal thank-you notes.
Eight in 10 reckon they are the unsung heroes of the UK, and 90 per cent say a compliment, a thank you or a cuppa can make their day.
CEO of Zego Sten Saar said: “In the hustle and bustle of our fast-paced lives, it’s easy to overlook the hard work of van delivery drivers who ensure our packages reach us safely and on time.
“Being nice to them is more than just politeness; it’s recognising the essential role they play in connecting us to the things we need.
“These drivers face challenging conditions and tight schedules, making a simple act of kindness a great way to acknowledge and appreciate their efforts.”
The study found 85 per cent feel their customers appreciate them and the work they do, but 73 per cent said a negative interaction can ruin their day.
And 22 per cent are left feeling sad if a customer doesn’t say thank you, while 18 per cent said it makes them feel worthless.
However, 80 per cent claim it would help them to feel more Christmassy if they received a tip or festive treat from someone they delivered to.
On average, van drivers can deliver up to 30 parcels a day, and 90 per cent go out of their way for those who have been really kind to them in the past.
They do this by waiting longer than normal after ringing the bell for them to answer (57 per cent) and helping them carry something awkward or heavy upstairs (55 per cent).
While 45 per cent said customers often apologise if their dog is aggressive towards them when they are delivering a parcel.
However, 18 per cent have had to refuse a delivery to someone because they’ve been so rude.
It also emerged 88 per cent of those polled, via OnePoll.com, go out their way for other delivery drivers they get orders from, simply because they know how it feels.
Sten Saar, CEO at Zego, added: “Treating van delivery drivers with respect goes beyond the transaction – it’s about acknowledging their humanity.
“They’re not just drivers; they’re individuals, so a small gesture, like a smile or a thank you, can turn a routine delivery into a meaningful interaction, creating a positive atmosphere for everyone involved.”
2
