Investigation underway
Perpetual clients who spoke with Street Talk said they’d been unable to access the myPerpetual platform to withdraw funds for weeks and questioned whether they’d been victims of a data hack, expressing frustration they’d received no direct client communications beyond what appeared on the website.
Those affected said the company had offered them a manual system to accept trades, but that processing could not occur until the platform was up and running, with details like live account balances unavailable.
Transactions will be processed at a later stage using the unit price for the effective date they are received, Street Talk understands.
A Perpetual spokesperson confirmed they’d been “no impact to any Perpetual client investments or its own systems, which remain safe and secure”. They added investigations to this point had “not identified any notifiable data breach”.
“Perpetual places the highest priority on the privacy and security of its clients’ information and is working with the registry provider and external forensic IT experts to investigate the incident as a matter of priority.”
