The central station relies on analytic triggers to send alerts to its command center, allowing end customers faster safety response.
Edgeworth Security is relatively new in the central station world, with about eight years in business.
But the company seems to have already figured out a successful formula that’s making its channel partner and end-user customers happy — so much so that the direct service and wholesale provider caught judges’ attention for this year’s Monitoring Technology Marvel Award.
The Pittsburgh-based company, which also has locations in California and Texas, earned runner-up honors in the annual TMA/SSI award program. It offer what the company calls proactive remote guarding and video monitoring services.
The offering uses analytic triggers from various camera systems to send alerts to its command center, where they are handled by live agents who work to keep intruders off the property and escalate any security issues to first responders.
Not only did the formula earn Edgeworth Tech Marvel runner-up status, it’s also led to $28 million in annual revenue from its customers, about 60% of which are commercial clients.
The company also offers executive protection services that can be coupled with remote guarding solutions for its residential clients and a cyber-intelligence division that monitors social media, the dark web and other networks.
Edgeworth works through a channel partner program, working with myriad types of security companies, including guarding companies, consultants, integrators and manufacturers, who resell its remote guarding and monitoring services directly to their clients.
It gives Edgeworth’s partners recurring monthly revenue, while allowing them to offer a unique video-based service.
“Edgeworth specializes in analytic video monitoring and takes pride in having a U.S.-based command center,” says Edgeworth COO Holly Shenk. “The foundation of our business and being one of the first companies who received UL 827 & 827B certifications for remote guarding of video has allowed us to develop procedures and work with technology over time that we know will allow us to offer the most pro-active video monitoring in the market.”
More About Tech Marvel Runner-Up Edgeworth Security
Edgeworth works with its vendor partners “to make sure our command center has the best technology in place to deliver remote guard service,” says Keith Crowder, the company’s vice president of technical operations. “We are constantly upgrading workstations and have tailored certain areas of our command center for specialized services and client equipment.”
Edgeworth is well-equipped to handle any system failures at its command center with a natural gas backup generator and two internet sources in place.
“Not only do we have redundant infrastructure we also have redundant operating procedures and policies in place that our leadership team utilizes to make sure agents handle and process events properly,” says Crowder.
Edgeworth remains focused on analytic video monitoring, and “we firmly believe that the industry is just starting to become more commonplace but there is plenty of potential,” says Crowder, noting the company sees potential in monitoring other technologies that are integrated with client sites.
“As more devices and systems become available, there will be a need to have professionals monitor those systems,” he says. “I think we have done great work in the video monitoring space and want to work with more clients to ensure we can meet all their monitoring needs regardless of the system.”
Edgeworth’s engineers heavily vet new technologies at its headquarters and various testing labs before deciding whether they will offer solutions in that area and what they can offer the market in terms of security and protection, says Crowder.
“Ultimately, we want to use the best technologies that allow us to best serve our partners and customers,” he says.
Breakthroughs in areas including monitored/interactive video, biometrics, AI, robotics, analytics, IoT and 5G will help Edgeworth respond better and faster to its clients and presumably keep them safer for longer and earlier in the process, says Crowder.
“As these technologies advance, we hope to use them to respond faster, receive truer alerts, and provide better remote guarding service for our customers,” he says. “Ultimately, these breakthroughs should allow Edgeworth to secure client sites better and offer new ways to deliver that service.”
As IT and cybersecurity companies become more robust, Edgeworth is ready to continue to offer unique solutions to meet its customers’ evolving needs, says Shenk.
“The more technology that is in use by people, the more threats there are to the people using them,” she says. “We have seen a need for more systems to be monitored whether that is video, alarm, access control or other sensors. We have plans that allow us to grow as more technology comes into the marketplace that would need monitored.”
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