During the pandemic, Georgia experienced an unprecedented surge in unemployment claims – the third highest in the nation – placing tremendous strain on the state’s aging 40-year-old unemployment system and underscoring the urgent need for change.
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Digitised processes with automated workflows will enable faster processing of claims with reduced errors, said the company in a statement.
“Modernising Georgia’s 80s-era unemployment system represents the dynamic fusion between efficiency and innovation,” said Bruce Thompson, commissioner, Georgia Department of Labor. “A modern and responsive unemployment system minimises claims processing times, enhances the customer experience, prevents fraud, and positions GDOL to become the most transparent and responsive agency in state government.”
“In state after state, TCS has demonstrated how to leverage cutting-edge technology to improve accessibility, resilience, scalability, and transparency, significantly strengthening the critical safety net that unemployment insurance represents,” said Robert Kane, chief commercial officer, US public services, TCS.
Over the past two decades, TCS has transformed legacy unemployment insurance systems across Connecticut, Florida, Kansas, Maine, Mississippi, Missouri, New York, and Wyoming. During the pandemic, TCS helped several states successfully manage exponential increases in unemployment claims, including the integration of the Federal Government’s Pandemic Unemployment Assistance, said the company. TCS employs more than 2,300 people in the state of Georgia.
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