Smartsheet, the enterprise work management platform, has introduced a suite of new capabilities that utilize generative AI (GenAI) to help enterprises improve the efficiency and strategic planning of their mission-critical work. These new features are currently available in private beta for select customers.
By integrating GenAI features across its platform, Smartsheet aims to enhance how enterprises plan, execute, and scale their work. The company connects large language models (LLMs) to customers’ private business data, allowing them to securely deliver insights and data visualizations. Smartsheet can now respond to simple natural language questions and assist in building project and portfolio management solutions.
Security and privacy are top priorities for Smartsheet, and the application of GenAI is no exception. Customer data remains confidential and is not available to other customers or used as training data. Smartsheet will also ensure that customers understand the recommendations and insights provided by the AI, enabling them to confidently take action without additional effort.
The new GenAI features have a range of benefits for Smartsheet customers. The insights feature quickly delivers data visualizations and sheet-level insights by synthesizing data in seconds. Smartsheet also provides data store capabilities that allow customers to leverage large external datasets from platforms such as ERPs and CRMs within the Smartsheet platform.
The AI-powered help assistant offers customized responses to customers based on the context of their work, providing natural language assistance through the platform’s help, online community, and supplemental materials. Additionally, Smartsheet helps accelerate productivity by enabling customers to build sophisticated solutions tailored to their specific needs. The new AI solution builder finds and personalizes templates, the AI help assistant generates formulas based on descriptions, and users can generate video captions and image descriptions effortlessly.
These new GenAI features align with the market need to use generative AI with business data to create efficiencies, productivity, and alignment across enterprises. They offer unique value to organizations, providing confidence and insights to support better decision-making.
Smartsheet remains committed to developing AI responsibly and ensuring that its GenAI capabilities are fair, trustworthy, and understandable. Customer data is kept separate and secure, and Smartsheet conducts due diligence to ensure that its AI model providers adhere to comprehensive data privacy and security standards. In the future, customers will be able to inquire about the rationale behind AI recommendations and gain a better understanding of how conclusions are reached.
Overall, Smartsheet’s GenAI features bring added value to the platform, allowing customers to enhance their work management processes, make better decisions, and achieve greater efficiency.
