At a time when the e-commerce industry is rapidly expanding, logistics networks face increased risks—ranging from shipment mishandling to fraud within the supply chain. SF Shield boosts business protection and client security by significantly reducing risks at every stage of the delivery process. With comprehensive tracking and security measures, it improves operational efficiency while ensuring effective risk mitigation through quantifiable metrics.
The Track and Trace Solution is an in-house surveillance network that seamlessly integrates with Shadowfax’s proprietary order management system. With over 20 million scans performed daily, real-time alerts are triggered for issues such as misorting, mishandling, or loss prevention. Shadowfax has deployed high-definition bullet cameras, capturing more than 4 million images and videos at critical points throughout the operational journey. The underlying AI engine processes video footage of each scan to verify that the correct user is scanning the package and placing it in the appropriate bin, further reducing errors and ensuring compliance. Doorstep scanning quality checks, combined with geo-location data and real-time frequency tracking, provide complete shipment visibility, strengthening security and operational efficiency.
Meanwhile, SF Eye plays a crucial role in maintaining security and service quality within the gig workforce. Identity impersonation remains a significant challenge in India, leading to potential risks in logistics operations. To address this, SF Eye ensures strict verification protocols, preventing fraudulent activities and ensuring that only verified riders handle shipments. By continuously monitoring rider performance and compliance, it helps maintain high customer experience standards while enhancing overall operational reliability.
Vaibhav Khandelwal, Co-Founder & CTO at Shadowfax, said, in a statement, “At Shadowfax, technology is at the core of our mission to transform digital commerce logistics. SF Shield is more than just an upgrade—it’s a fundamental shift in how security and efficiency are embedded into last-mile operations. By leveraging AI-powered tracking and intelligent automation, we are not just preventing risks but redefining the future of logistics security.”
SF Shield reinforces logistics security by minimizing discrepancies and enhancing shipment integrity across the supply chain. As the e-commerce industry expands, SF Shield sets a new benchmark for reliability and security thus strengthening Shadowfax’s commitment to seamless and trustworthy deliveries.”
