Participants
Alex Bauer; Executive Director of IR; TriNet Group, Inc.
Burton M. Goldfield; President, CEO & Director; TriNet Group, Inc.
Kelly Lee Tuminelli; Executive VP & CFO; TriNet Group, Inc.
Andrew Owen Nicholas; Analyst; William Blair & Company L.L.C., Research Division
Jared Marshall Levine; VP; TD Cowen, Research Division
Kyle David Peterson; Senior Analyst; Needham & Company, LLC, Research Division
Tien-Tsin Huang; Senior Analyst; JPMorgan Chase & Co, Research Division
Presentation
Operator
Good afternoon, and welcome to the TriNet Third Quarter 2023 Earnings Conference Call. (Operator Instructions) Please also note that this event is being recorded today.
I would now like to hand the conference over to Alex Bauer, Head of Investor Relations. Please go ahead, sir.
Alex Bauer
Thank you, operator. Good afternoon. My name is Alex Bauer, and I am TriNet’s Head of Investor Relations. Thank you for joining us, and welcome to TriNet’s 2023 Third Quarter Conference Call. I am joined today by our CEO, Burton M. Goldfield, and our CFO, Kelly Tuminelli.
Before we begin, I would like to address our use of forward-looking statements and non-GAAP financial measures. Please note that today’s discussion will include our 2023, 4th quarter and full year financial outlook and other statements that are not historical in nature, are predictive in nature or depend upon or refer to future events or conditions such as our expectations, estimates, predictions, strategies, beliefs or other statements that might be considered forward-looking. These forward-looking statements are based on management’s current expectations and assumptions and are inherently subject to risks, uncertainties and changes in circumstances that are difficult to predict and that may cause actual results to differ materially from statements being made today or in the future.
Except as may be required by law, we do not undertake to update any of these statements in light of new information, future events or otherwise. We encourage you to review our most recent public filings with the SEC, including our 10-K and 10-Q filings for a more detailed discussion of the risks, uncertainties and changes in circumstances that may affect our future results or the market price of our stock. In addition, our discussion today will include non-GAAP financial measures. Including our forward-looking guidance for adjusted net income per diluted share.
For reconciliations of our non-GAAP financial measures to our GAAP financial results, please see our earnings release, 10-Q filings or our 10-K filing which are available on our website or through the SEC website.
With that, I will turn the call over to Burton. Burton?
Burton M. Goldfield
Thank you, Alex. During the third quarter, I am pleased that our first half positive trends accelerated into the back half of 2023. We successfully executed against a key set of corporate priorities. We delivered financial results largely in line with our guidance, outperforming in both cost control and earnings growth. GAAP earnings per share grew 34% year-over-year. To align with business trends, we leveraged our investment in technology and increased our service levels while reducing our overall spend.
Notably, in the third quarter, we realized outsized year-over-year growth in new sales. This represents a further acceleration of our sales results over Q2. Based on the existing pipeline, I expect this trend in year-over-year growth in new sales to continue into the fourth quarter. Our differentiated service model has paid off with improved retention in 2023. We are now forecasting our retention rate to be in line with our all-time best retention rate. Additionally, it should therefore come as no surprise that our NPS scores are commensurate with our higher retention rates. We achieved sequential WSE growth in Q3, and we are forecasting additional sequential growth in Q4 despite continued headwinds in customer hiring.
Importantly, delivering on our key digital transformation milestones has enhanced our core capabilities. This positive impact is felt by a larger customer base due to our growing WSE count. And finally, we executed a $1 billion buyback transaction, including a tender offer, which has already proven to be accretive to EPS and we believe this trend will continue. Despite the uncertain economic and geopolitical environment, TriNet continues to focus on execution and delivering results. This is what our investors have come to expect from TriNet, whether we are discussing operating expenses or insurance costs, TriNet manages its cost prudently. We have sufficient flexibility in our operations to adjust our expenses consistent with the current demands from our business and each quarter we reprice insurance for a cohort of our customers, which enables us to react to insurance cost trend changes if and when they occur.
Finally, we finished the third quarter with 336,000 WSEs, representing sequential growth quarter-over-quarter. I am particularly pleased with the continued strength in our new sales. Historically, the third quarter has been a slower sales quarter for TriNet. Not this year as TriNet’s value proposition has resonated with the market. Third quarter new sales ACV accelerated 42% year-over-year. This continued the momentum from our strong second quarter results. Our new sales growth was driven by excellent execution and the tight partnership between sales and marketing.
Referrals from dedicated customers have provided significant increased leads and marketing is incubating the leads, which delivers prospects ready to engage with TriNet. Our sales team is executing, and we are seeing improved close rates as a result. Last quarter, I discussed our overall growth in mature sales reps, while still highlighting the need to grow capacity. That need persists, but we are making progress. During the third quarter, we grew overall rep count by approximately 5% sequentially. Resulting in year-to-date total sales force growth of approximately 19%. It is important to note that our current sales pipeline is the strongest in our company history. The visibility into both our Q4 and January 2024 new sales pipelines, along with the increased sales capacity adds to my confidence around year-over-year acceleration in ACV growth for Q4 and the first quarter of 2024.
Turning to the topic of retention. We now expect to realize a 6-point year-over-year improvement in our retention rate, which is better than our previous expectations. We believe TriNet offers great value for SMBs in our core verticals and our Net Promoter Score supports this belief. With our first half NPS scores in hand we saw a significant improvement when compared with the prior period. This continues a multi-year trend of NPS improvement, which reflects our delivery of the best possible service to our customer. Finally, to close out our volume discussion, customer hiring in the third quarter continued to be inconsistent amongst our verticals.
This trend is similar to the last five quarters and validates the value of our deliberate and diversified targeted customer strategy. This diversification enables us to grow during challenging times. Notably, we saw hiring in Life Sciences, Finserve and Main Street. With technology still lagging. Within technology, the hiring trend on a net basis was modestly weaker than last quarter. We saw small reductions in workforces across all customer sizes with the bulk of the weakness captured in the software industry. While near-term challenges to tech growth remain in place, my long-term view of this key vertical remains optimistic and constructive. In September, in an effort to garner greater insight into the overall health of the SMB market we analyzed the proprietary results of our commissioned Harris poll of SMBs.
In general, we saw a shift to optimism in the SMB space. 82% of leaders are more confident in their ability to weather the macroeconomic environment over the next year, a 23-point improvement from last year. SMBs in the first half of the year took the necessary actions to weather the current economic climate and are investing in future initiatives. Specific to technology, over 85% of the leaders indicated they were planning investments in products, market expansion and/or technology. However, for the same period, only 36% of tech SMB leaders indicated that they plan to hire new workers. Irrespective of that sentiment, we expect to grow our installed base by adding new customers and keeping them longer through our differentiated customer service.
The economy will ultimately rebound, customers will hire and we will benefit from this growth. I would like to pivot and discuss TriNet’s technology strategy. I have always believed that owning your own technology is imperative, and we are now clearly benefiting from our long-term technology investment. Our acquisition of Zenefits was the most prominent example of this evolution. I have discussed how owning an HRIS platform enables TriNet to offer the full barbell of HCM services to SMBs. At one end of the barbell is the low-touch, low-cost, HRIS and at the other end, the PEO construct, TriNet has pursued a strategy of filling in the barbell with additional products and services to provide further value for our customers.
Our ultimate goal is to serve our customers throughout their business life cycle. During the third quarter, we accomplished three important objectives on the path to realizing this vision. First, for PEO customers TriNet has long offered the most robust health plan offerings in the SMB market. We are acutely aware of how challenging the selection of benefits can be for WSEs. Earlier this month, we announced that TriNet entered into a strategic partnership with Healthee. Healthee is an AI-based solution that helps transform the employee benefits experience by optimizing benefit selection for the unique needs of each WSE.
Second, through the acquisition of Zenefits, we gained access to an industry-leading benefits administration tool purpose built for SMBs. Last year, we paired the Ben Admin tool with our PEO to launch TriNet IOM. This quarter, we leveraged our learnings and enhanced our IOM solution. As we refined our broker strategy, we renegotiated certain relationships which benefited TriNet Zenefits revenue this quarter. But more importantly, this strategy sets us up to broaden the market aperture to include a much larger third-party broker network. Said another way, by leveraging our advanced Ben Admin capabilities, we are launching a new broker channel, which will greatly expand our sales capacity and market opportunity.
Lastly, TriNet’s entire product and service offering is linked to our digital transformation. During the third quarter, TriNet successfully completed the migration of 100% of our applications to the cloud. This is another example for our customers of our steadfast dedication to delivering top-tier service and unwavering reliability. The investment and focus on technological evolution, including AI, security, interoperability and usability will result in the following benefits to our customers, industry defining usability not only for administrators and employees but for their families.
Continuous availability including [7 by 24] support, enhanced business continuity and further strengthening of our data security. This is particularly exciting to me because I am seeing the many years of architectural work now resulting in concrete results. These include the next generation of exciting capabilities along with longer-term cost containment. With this in mind, we believe our stock represents significant long-term value. During the third quarter, TriNet successfully executed $1 billion of share repurchase, including a public tender offer at $107 per share.
I am extremely proud of the TriNet team for delivering this successful transaction, including the issuance of a bond and the share buyback. This has been a transformational quarter for TriNet, and I would be remiss not to thank every single TriNet colleague for their focus on our amazing customers. With that, I will pass the call over to Kelly for a review of our financials. Kelly?
Kelly Lee Tuminelli
Thank you, Burton. In a quarter that saw rising long-term interest rates and an overall challenging business environment, TriNet successfully executed a series of capital actions, grew our sales and nimbly manage our operations. As we’ve discussed throughout the year, we believe that TriNet’s stock offered significant value when measured against alternative capital actions given our long-term view of our growth and opportunity.
During the third quarter, we took action. We repurchased $1 billion in stock at $107 a share through a $640 million tender offer and a $360 million share repurchase from our largest investor. While TriNet is a strong cash generator, a transaction this size necessitated additional funding. We successfully issued a $400 million bond into a volatile interest rate market and we expanded our bank lending group, upsizing our credit facility by $200 million to total $700 million. This rebalancing of our capital structure brings us within our targeted leverage ratios. While maintaining a prudent cash buffer and access to additional liquidity. We know our products and services are resonating in the market.
During the third quarter, we grew new sales ACV by 42% year-over-year. As I’ve talked about throughout the year, we are managing our expenses prudently and allocating capital to drive growth even as we drove strong new sales, our operating expenses in the quarter declined year-over-year. Taken all together, TriNet successfully executed several important initiatives, positioning the company for future growth.
Now let’s turn to our financial review of Q3 and our fourth quarter outlook. In the third quarter, total revenues declined 2%, slightly below our guidance. Total revenue in the quarter was impacted by the workforce reductions in our tech vertical, which impacted our overall health participation rates by approximately 1%. This reduced our insurance services revenue. Regarding volume, we finished the third quarter with approximately 336,000 worksite employees, down 5% year-over-year and up 1% sequentially. Average WSE count for the quarter was over 333,000, also down 5% year-over-year, but up 2% sequentially.
Consistent with previous quarters, our third quarter WSE volumes were lower year-over-year, largely due to the cumulative impact of lower customer hiring and workforce reductions in the last half of 2022 and through the third quarter of 2023. The Customer hiring in the third quarter remained mixed, with many of our verticals seeing growth, technology, our largest vertical, along with nonprofit and professional services saw workforce reductions slightly skewed towards larger clients. Professional service revenue declined 2%, in line with the lower end of our guidance. The decline in professional services revenue was largely driven by subdued net customer hiring and a slight mix shift away from our technology vertical. Our HRIS cloud services did provide a revenue benefit in the quarter as we optimize certain broker agreements on our path for expanding our PEO brokered benefits product. Insurance service revenues declined 1% year-over-year, largely due to lower-than-forecast participation rates and lower volume, which were partially offset by annual inflationary rate increases.
The decline in our technology vertical is the primary reason for our decline in participation rates. While utilization increased year-over-year, paid claims in the month of September were lower than what we had laid out in our Q3 guidance, driving a 2-point benefit to our insurance cost ratio versus prior expectations. While our [ICR] remains strong, we continue to observe underlying health cost inflation driven by growth in provider prices and higher pharmaceutical costs. With respect to workers’ comp, we continue to see strong overall performance, driving an approximately 1 point benefit to our ICR with a much smaller contribution this quarter from prior period development. As a result, our insurance cost ratio was 84%, about 3 points lower than the high end of our guidance.
Turning to operating expenses. In the third quarter, we demonstrated our commitment to managing our expenses as efficiently as possible while still focusing our incremental spend on supporting new sales and customer service. We also saw the minimization of certain benefits, acquisition and integration-related expenses, which taken together resulted in an overall year-over-year decline in operating expenses of 7% in the quarter. The expense reduction builds on our trajectory to achieve breakeven profitability for our HRIS product in 2024. Interest earned from our investments and operating cash continue to benefit from the current interest rate environment.
During the quarter, we generated $18 million in interest income which, after netting with interest expense, resulted in $8 million of other income. I should note that given the issuance of our $400 million note and the $200 million drawdown from our credit facility, in future quarters, we’ve reduced our expectations of significant net interest income. Our strong expense management lower health utilization and strong net contribution from interest income translated to solid earnings performance.
In the quarter, we earned $1.63 in GAAP net income per share and we earned $1.91 in adjusted net income per share. Please note that our EPS result does include an approximately $0.02 net benefit in the quarter from our successfully executed tender offer. During the quarter, we generated $131 million of corporate operating cash flow and ended the third quarter with $245 million in unrestricted cash and investments on our balance sheet. The sequential decline in our cash was driven by the funding for our tender offer and share repurchase.
Now let’s turn to our financial guidance. For the fourth quarter, we are forecasting year-over-year total revenues to be in the range of flat to up 4%. Given three quarters of performance and our fourth quarter guidance, we are forecasting our full year 2023 revenues to be in the range of flat to up 1%. This represents a 1 point reduction to our previous full year guidance. We expect professional services revenue in the quarter to be in the range of down 2% to up 1%.
For the full year, we expect professional services revenue to be in the range of flat to up 1%. This revised full year guidance reflects the Q3 achievement tightening up our previous range. For the fourth quarter, we expect our insurance cost ratio in the range of 92% to 88%, reflecting both the seasonality of our insurance performance and expected health cost inflation. Given our fourth quarter guidance and our strong cumulative performance through the third quarter, we now forecast our full year ICR to be in the range of 85.5% to 84.5%, representing a 1-point improvement to the high end of our previous guidance.
Our fourth quarter estimate of GAAP net income per diluted share is in the range of $0.26 to $1, while our fourth quarter estimate for adjusted earnings per diluted share is in the range of $0.59 to $1.33. Our fourth quarter earnings guidance includes the full impact from our share repurchase transactions on our diluted share count. For full year 2023, our estimate of GAAP net income per diluted share is in the range of $5.43 to $6.27, which represents a $0.53 increase from our previous guidance at the midpoint. Our full year 2023 estimate for adjusted earnings per diluted share is in a range of $6.90 to $7.55.
This represents a $0.58 increase from our previous guidance at the midpoint. Our revised full year earnings per share guidance benefited from three items: around $0.19 net EPS contribution from our tender offer on the high end, an improved outlook on both health and workers’ compensation and an out-performance in operating expenses as we manage our cost structure to reflect the current operating environment. We are encouraged by our execution, our strong financial and operating performance is ultimately the outcome we want, keeping our focus on servicing our customers, bringing in new customers and keeping our customers longer.
Now I’ll return the call to Burton for his final remarks. Burton?
Burton M. Goldfield
Thank you, Kelly. We delivered a strong third quarter where the areas within our control, new sales, retention and expenses all performed well. Our customer base appears to be addressing their challenges and are prepared to navigate the volatile operating environment. This volatility is the outcome of increased global conflict, a polarized domestic political environment and higher interest rates causing continued uncertainty. As a company with over 3,600 employees, we have colleagues and their families impacted and traumatized by these unfolding events. We are focused on the well-being of our colleagues customers and investors. The importance of what we do for our customers remains top of mind, and we will continue to put them at the center of everything we do. Operator?
Question and Answer Session
Operator
(Operator Instructions) At this time, we will take our first question, which will come from Tien-Tsin Huang from JPMorgan.
Tien-Tsin Huang
Great to talk to you and Kelly as well. Just on the ACV really strong burn up 47%. Can you help us with — how does that translate here to revenue or volume as we look ahead? And maybe just underline again for us. Is it a balance between sales productivity getting better versus change in demand environment in your mind? Maybe a little bit more color?
Burton M. Goldfield
Yes. So great question, Tien-Tsin. And we’re actually up in ACV 42% in Q3 year-over-year. We’ve talked about this acceleration over the past couple of quarters. We have grown the sales force under excellent leadership, and we’re up about 5% sequentially, but 19% year-over-year. So if you take the 42% ACV growth, you recognize there’s a capacity increase of 19%. We’re getting higher close rates, better quality leads from marketing and a very strong pipeline. So across the board, I’m pretty excited or I would have had the strong conviction around Q4 continuing. As you realize with the complexity of executing a small business today, what we are offering has tremendous value, whether it’s around cost control, fixed versus variable costs, whether it’s around reducing complexity or whether it’s around assisting with remote workers and driving productivity within the small businesses, which they sorely need, TriNet is there to help.
Tien-Tsin Huang
I know I see more advertising as well, maybe that’s helped you. I think on the follow-up questions, maybe for Kelly. The fourth quarter revenue flat for maybe decomposed for us a little bit there, the mix between volume rate and mix. How might that look versus what we saw in the third quarter?
Kelly Lee Tuminelli
Yes. I appreciate the question, Tien-Tsin. And as we’re looking in the fourth quarter and really what we’ve seen all year is kind of a low single-digit contribution from rate — and so the majority of what we expect to see in the fourth quarter is predominantly volume related. Hopefully, that helps.
Operator
Our next question will come from Kyle Peterson with Needham.
Kyle David Peterson
I wanted to start off on CIE. I guess it sounds like the trends you get saw in the third quarter were a little mixed, some verticals better than others. And does the guide factor in any improvement or deterioration? Or are you guys kind of expecting things to stay fairly consistent based on what you’ve seen so far in October?
Kelly Lee Tuminelli
Yes. Kyle, why don’t I take it, and then I’ll let Burton add anything that he wants to add from a color perspective. In terms of customer hiring in the quarter, we did see weakness and it was really predominantly in tech. I think three of our verticals grow, three of our verticals shrunk from a hiring — pure hiring perspective. But it was really predominantly in tech. As we’re looking out and thinking about guidance for the rest of the year, we did lower our CIE assumption and are assuming kind of call it, on an annualized basis, very low single digit.
Kyle David Peterson
All right. That’s really helpful. And then just a follow-up on capital return, the tender get executed and it seems like that’s a successful transaction. But I guess maybe if you guys can provide more color. I know last quarter, you guys kind of mentioned considering maybe doing a dividend at some point. But how should we think about capital return moving forward? And kind of how you guys are thinking about dividends versus buybacks?
Kelly Lee Tuminelli
Great. Kyle, I appreciate the question. We’re really pleased with what we were able to do in the quarter around cattle actions. Obviously, it occurred a little bit later in the quarter. So the impact on the current quarter was relatively small, about $0.02. We expect it to contribute about $0.19 on the full year 2023 EPS. As we’re looking forward, I do want to reiterate for all of our investors the tenants that we’re working on. So one, we agreed that it’s appropriate for us to target returning approximately 75% of our free cash flow to our investors on an annualized basis.
As we think about what the form of that is, we do believe a recurring dividend is a useful addition to our capital return strategy. We’ll evaluate that as we move into 2024 and provide guidance there. We have been using the time since our last earnings call to really get feedback from our investors, and we’ll definitely consider that as we think about our approach, but it really would be premature to talk about a level or anything like that because we have not made a formal decision.
Operator
Our next question will come from Andrew Nicholas with William Blair.
Andrew Owen Nicholas
A couple of questions on the close rates and sales force productivity that I want to ask. Maybe first, is there any sense that you have from talking to your sales force where like the primary drivers of those increased close rates. Are you seeing — is that primarily going up against kind of greenfield opportunities are win rates elevated competitively, just kind of interest in unpacking that a little bit further?
Burton M. Goldfield
So that’s a great question. First and foremost, we have a tremendous amount of referrals. And from a driver standpoint, I would say complexity, which is the multistate issue, cost control, and that varies depending on customer, but that’s a big driver and then it’s risk reduction. As you get into these challenging environments, you get into some more challenging situations from an employment standpoint.
On your second question, overall close rates are up. The sales force is maturing and they’re growing. But I would be remiss if I really didn’t dig into the fact that our investments in technology to deliver an exceptional product are paying off. And what I mean by this is in the HR world, there’s been a lot of change over the last couple of years. A few examples of the PPP loans came out of nowhere, you have the ERTC tax credit issue, which is another complexity. And I believe that it requires you to own your own technology and invest in the future, and that is paid off from us. Now I do not believe that a commoditized PEO platform shared by hundreds of other PEOs is an enduring strategy, and I don’t believe it differentiates yourself in the industry. Especially when you’re putting sensitive customer data into these platforms and then relying on somebody else to make investments. So I believe that the platform is distinguishing itself. You asked about the close rates.
They’re up across the board. But notably, our close rates are up 50%, if we do a technology demo. So we’re distinguishing ourselves with technology and the service goes right along with the technology. So there’s a momentum. And as you realize, position is one thing, but momentum is an entirely different thing.
Andrew Owen Nicholas
Interesting. That’s all helpful. And then maybe I could kind of take a step back and ask a bigger question around kind of pricing and aggressiveness and how you think about risk? It seems like looking at ICR, you’ve been awfully profitable in the insurance services revenue line here for several years in a row. When you think about that line, I don’t want to ask about margins on a go-forward basis as much as I want to ask if you could potentially use that profitability to be more aggressive on price and potentially use that as a lever to grow work-site employees faster or if the inclination from your perspective, Burton is to kind of try to stay around levels that you’ve been at the last 4 years? And if that comes with a little bit slower work-site employee growth, so be it?
Burton M. Goldfield
So we will always price the risk. We have exceeded the net insurance margin, and I’m targeting that margin and going to continue to try to get to that margin. We are using more sophisticated tools. And obviously, as you approach that margin, which is less than today, it gives you some incremental price advantage. So there’s no effort to drive a higher NIM. It is just having the sophistication in the book of business, having visibility into the claims to drive towards the targeted NIM that we had. So I think the answer to your question is, as the technology advances and we get more sophisticated in as much as that price drives incremental growth, so be it because the goal has always been to price to our targeted NIM.
Andrew Owen Nicholas
That’s very helpful. And then if I could just ask one more, if you don’t mind. I think within Zenefits and HRIS, you have a little bit of a structural change going on in terms of the technology that you can offer to support that channel. What could that mean in terms of the opportunity set here? And how different is it from what you’ve historically done in that channel? I generally think of TriNet as being more oriented towards selling direct. But just kind of curious about that kind of strategic shift and how it sets you up going forward?
Burton M. Goldfield
Great question. So, we’ve talked for a couple of quarters about how impressed we are with the benefits administration capabilities, which came with benefits. It opened our eyes to the fact that by binding that then admin tool directly with the PEO model, we have seen some interesting results. We have started to open that up to a broker community. So this would be an additional channel, not an end — it would be an and not an or. And as we’ve talked about, we believe there is a deep and vast market for TriNet. We’re still less then 50% of our quotes are against another PEO. So we have a plentiful mentality. We believe a select set of brokers really help get this product to a completely different set of customers, and we’re in the early stages.
So that isn’t built into the model today. we are starting to leverage that Ben Admin tool on a more fulsome basis. Right now, it’s a small amount of our business. But what I think you’ll see over the next couple of quarters as we implement the full solution, the idea of bringing your own benefits and also enjoying the full breadth and depth of the PEO solution will become a reality.
Operator
Our next question will come from Jared Levine with TD Cowen.
Jared Marshall Levine
With the 4Q ’22 earnings, you expressed confidence on growing WSEs at a high single-digit rate starting FY ’24. And being mindful of the fact that you have lowered CIE expectations for FY ’23, a few points since then. Is mid-single-digit WSC growth for FY ’24 reasonable at this point, assuming fairly stable retention rates consistent with what you’re witnessing in FY ’23 and what you’re anticipating for January bookings?
Burton M. Goldfield
So look, I don’t control the CIE. I still will not back off from trying to drive that through sales force capacity, exceptional retention, and we’re at a level of retention as high as I’ve seen in my 15 years at TriNet based on great service and great technology. And as we give guidance for ’24, I’ll give you a better answer to that. But if you’re asking me today, if I’m dissuaded from that, the answer is no. With a flat to a couple percent CIE, that becomes a significant challenge, but I also believe our diversified customer base and by the way, some of the external studies that we’ve done, where new business formation is way up, I’m still optimistic about the future.
I am a pretty optimistic guy to begin with, but I do believe we’re taking the right steps to drive towards that goal, whether it’s Q1 or not, I can’t tell you, but I do believe that the economy will rebound a bit of help from CIE. And yes, that target is very doable.
Jared Marshall Levine
Got it. And then, Kelly, in terms of — or what you’re anticipating for FY ’23 on the health insurance margin. How did that compare to your long-term target of 88% to 90%? And then are there any reasons why you can now perform better or worse versus what was embedded in that long-term insurance margin over the medium term here?
Kelly Lee Tuminelli
Yes. Well, one of the things I would highlight on that, Jared. And within that margin or insurance cost ratio is truly both workers’ comp and health. So — on the workers’ comp side, we are evaluating this, but we have had the benefit this year of [software] development and particularly in the second quarter, that was a significant benefit to our insurance cost ratio. It was less of a benefit this last quarter. It only added about 1 point to our margin overall. But that was part of the benefit. We don’t really expect or forecast prior period development. And so that’s one unusual thing I’d pull it aside.
As we look at the trends that we’re seeing in health care, we are always trying to anticipate those, and we’re adjusting our renewal pricing every single quarter to reflect the trends that we’re seeing, both upwards and downwards. To give a little bit of color on it, we have seen pharma prices increase pretty significantly and pharma usage increased significantly. But on the flip side, we’ve seen benefits with people using lower cost settings. Like rather than in hospital outpatient has been a change in terms of sites of care. So we’re just going to continue to watch it, target our long-term overall average, and we’ll give you more guidance as we get into 2024.
Burton M. Goldfield
And Jared, just to give you a little bit more color. What we are going to do is control our costs. We are going to grow our sales, and we are going to retain our customers. And we are at the early innings of being able to accelerate that growth.
Operator
This concludes our question-and-answer session and also concludes today’s conference call. Thank you very much for attending today’s presentation. You may now disconnect your lines.
