He’s got a perfect picture all the time so TV watching is back to its best for a relieved customer who for weeks struggled with a succession of snazzy but blank screens and wayward connections.
Returning to his super reliable Sky Q box suits senior citizen Ray Moule just fine and getting some £200, in a refund plus credits for his expenses, that recognised the trouble he previously experienced, brings a better ending to the matter than he had hoped when first contacting Crusader.
++ If you’ve been affected by this issue or feel you’ve been a victim of injustice, please contact consumer champion Maisha Frost on maisha.frost@express.co.uk
A long-time customer of the broadcaster, Ray upgraded to its most recent digital Glass system with Sky built in earlier this year because of its advantages.
The box and satellite-free streaming technology offers vibrant, high definition colours, clear audio and voice command.
“I sent back my Q box and gave my old TV to a relative,” said Ray. When the connection did not work, he invested in new network cabling but all to no avail.
“My son fitted the first Glass screen on my living room wall, but that posed a problem when it needed to be replaced – I was told because of health and safety for the contractor which I accepted of course,” he explained.
With that sorted a replacement unit was delivered and then another. Ray had taken a new subscription deal and was paying as required so his quandary increased.
“I was told it was not my broadband connection and I decided it was best to go back to Sky Q which had never given any problems,” he added.
“I kept paying while I was disconnected and waited for Sky Q. I also had to buy a new TV. All that is working fine thank goodness.
“But there were so many calls during the whole business and it was my understanding there would be some reimbursement, but it has not happened.”
After Crusader put Ray’s points to Sky and how he felt a bit shortchanged, it responded promptly, commenting:
“A Sky Broadband engineer was sent to Mr Moule’s property to assess if the issue was due to his broadband. However, this was ruled out and the cause of the issue remains unknown.
“Mr Moule requested to move back to Sky Q. This was completed by our accessibility team which worked closely with Mr Moule to support him throughout. To compensate Mr Moule for his experience with Sky Glass and loss of service we issued £109 as a goodwill gesture.”
