Online holiday sales rose by 3.5% as discounts persuade deal-hungry shoppers

Online sales during the holiday season rose 3.5% year over year to $211.7 billion, according to Adobe Analytics, as record-high discounts persuaded shoppers to open up their wallets.

That spending marked a new peak for e-commerce sales during the crucial retail season, according to Adobe.

Yet markdowns played a key role in moving merchandise. Overall spending got a boost from key shopping holidays that typically bring the deepest discounts. Online sales during Cyber Week, the five-day period from Thanksgiving to Cyber Monday, totaled about $35.3 billion.

Vivek Pandya, lead analyst at Adobe Digital Insights, said the script has flipped from the previous year. Customers were willing to pay more in 2021 for holiday purchases as retailers ran low on products. Now, he said, shoppers have become more frugal and will hold out for a lower price.

“Retailers have to really adjust to the consumers’ terms now,” he said. “They’re in a much different position than where they were during the pandemic where it was just about the consumer trying to acquire goods as quickly as possible and the retailers were really in the driver’s seat.”

The latest holiday numbers come as retailers brace for a tougher year and see signs that some consumers may be running out of gas. As inflation remains high, Americans are running up credit card balances and socking away less money in savings accounts. Sales of some big-ticket items, such as jewelry and consumer electronics, have declined. And retailers have marked down merchandise and scaled back orders to clear through excess inventory and prepare for a potential recession.

Food and housing costs, in particular, have shot up in price, taking a bigger chunk out of Americans’ budgets. Inflation rose less than expected in November, but was still up 7.1% year over year, according to the Labor Department.

Online retailers have gotten price-sensitive customers to press the “buy” button with steep promotions. Prices dropped on major retailers’ websites during the holidays, and discounting levels were deeper than ever, according to Adobe.

Toy discounts peaked at 34% off listed price during the holiday season, up from 19% in the year-ago period. Electronics discounts peaked at 25%, up from 8% in the year-ago period. And apparel peaked at 19%, up from 13% a year ago.

Computers, TVs, appliances and sporting goods were also more promotional, Adobe found. 

According to Adobe’s Digital Price Index, which tracks e-commerce prices across 18 categories, prices online have been falling year over year since September. That means the 3.5% increase was driven by net new demand rather than fueled by inflated prices.

Pandya said the deep discounts likely helped retailers sell off the glut of merchandise that had piled up in warehouses and store backrooms. Many retailers, including Target, Walmart and Kohl’s, have faced a jump in inventory levels as popular Covid pandemic categories fell out of favor and inflation weighed on household budgets.

In a separate report, which includes in-store spending, holiday sales rose 7.6% in stores and online from Nov. 1 to Dec. 24, according to data from Mastercard SpendingPulse. The figure includes all forms of payment and restaurant spending. It is not adjusted for inflation.

Online sales have become a more meaningful part of holiday spending because of the pandemic, but most sales still take place at stores.

E-commerce drove 21.6% of total retail sales over the holidays this year, according to Mastercard SpendingPulse. It’s a slight increase over the holiday seasons in 2021 and 2020, when e-commerce made up 20.9% and 20.6% of total sales, respectively, but a notable jump from the same period in 2019 when it accounted for 14.6% of sales.