Lord Foulkes, the co-chairman of the All-Party Parliamentary Group on Age and Older People, said “urgent action” is needed to stop banks from becoming extinct from the high street.
However, a NatWest spokesperson said: “As with many industries, most of our customers are shifting to mobile and online banking, because it’s faster and easier for people to manage their financial lives.
“We understand and recognise that digital solutions aren’t right for everyone or every situation, and that when we close branches we have to make sure that no one is left behind.
“We take our responsibility seriously to support the people who face challenges in moving online, so we are investing to provide them with support and alternatives that work for them.”
