NatWest has issued an update after several customers were affected by an issue where they couldn’t see details of their account online.
One customer contacted the bank over X to say they were having problems viewing their details this morning (October 29). They said: “Why can’t I see my credit card online banking? Just says ‘Sorry we can’t show your account details right now, but you can still use your card as normal’?”
NatWest said in response: “We’re aware of an issue at the moment with viewing credit cards on the app and online banking.
“The team are working hard to resolve this as soon as possible but you can still use your card in the meantime.”
Another concerned customer got in touch over X to report a similar problem. They said: ” I cannot view my credit card either online or via the NatWest app – what is the issue?”
The bank said in reply: “We are aware of this issues and we are working hard to fix the issue. In the meantime, you can continue using your card as normal. Please keep me posted, as I would love to this back up and running for you.”
The customer then asked how long the issue had been going on for. NatWest encouraged them to send them a direct message so they could provide more details.
NatWest has been asked for comment about the online banking problem. At the time of writing, the bank’s service status page lists the Online Banking service as “working normally”.
The bank has a Support Centre online with resources to help customers with a range of problems. You can also call up for help with a bank account or with a transaction on 03457 888 444.
In a separate incident, a Santander customer recently contacted the bank as they were having an issue with their online bank statement.
They said over X: “I’ve made multiple payments today via Apple Pay but three aren’t showing on my bank statement / pending transactions. Any idea why? When should they appear?”
Several others responded to the thread to say they had encounted similar problems.
Santander said in response: “Any payments that have been successful should show instantly under pending. This certainly does sound strange, we’ll need to take a closer look at this for you.”
The bank encouraged the saver to get in touch via live chat or to call the customer service team for more help, on 0330 9 123 123.
