The MuchBetter Wallet is a global payments app with over 1.1 million customers, supporting 17 languages and localised payment methods for each market.
We spoke to the CEO of MuchBetter and asked him a few questions about where the company is going next and the plans to grow and develop it over the next few years.
First up, What is the MuchBetter Wallet?
“It is an all-in-one payment app. It allows customers to spend, send and store money safely. You can top up, pay anyone instantly, spend money online – the list goes on. Launched in 2017, we have really gained popularity in recent years, and it is now used by customers around the world. The app is localised in 17 languages and has 24/7 customer support, which is favourable to many.”
Where do You See the Company and Yourself in the Next Few Years?
“The first few years have been exciting as we developed the digital wallet, and built our customer base, and now as we look to the future we will continue to grow and delight our business clients and consumers with better digital payments services and experiences. The next five years are going to be huge for MuchBetter. ”
In Terms of Upcoming Challenges within the Industry, What are You Preparing for?
“Most predominantly, regulatory changes and new developments in the industry. As financial services continue to evolve, regulation will need to keep pace to ensure that there are established codes of conduct, practices, and consumer protection against fraud and money laundering. A significant challenge will be how financial services providers enable financial inclusion across society, so that everyone can benefit from innovation.”
Are You Active on Social Media?
“Of course, MuchBetter enjoys being part of the social media narrative. LinkedIn is where we connect with our more corporate and B2B audiences. When it comes to creating important connections with our customers, we use Instagram, Facebook, Twitter and TikTok. Our team thrive on producing content and diverse stories that represent the needs of our followers. Social media provides a valued channel for keeping our customers and business partners up to date with all that we’re doing at MuchBetter.”
What is Great About MuchBetter?
“Simply, to be a success you must follow the right goal. That is why we choose to focus on our customers and creating a simple and useful app for them. Focusing on our customers brings them satisfaction and success. If our customers succeed, then so do we. So, in short, we are using our technology and talent to customers to have better digital payment experiences.”
Are You Interested in Providing Any Other Services in the Future? If You Are, What Type of Services and How?
“We are a customer-centric organisation, guided by market and customer demand for new products and services. Our team of passionate and tenacious innovators design customer scenarios and have a strategic roadmap to build for today and for what customers want next. So, watch this space!”
Want to find out more? Head to www.muchbetter.com
