SHOPPERS have been left bewildered after M&S axed a key delivery service ahead of Christmas.
Eagle-eyed customers have spotted that you can no longer buy cases of wine from the upmarket grocer’s website.
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Curious fans of the service took to X, formally known as Twitter, to find out why they could no longer purchase cases of wine from its online store.
One said: “@marksandspencer Are they not selling cases of wine online anymore, I can’t find any?”.
Previously, households could order cases of six or 12 bottles of wine and get them dropped off at their house.
The retailer stocked a range of different flavours and ranges including, packs of entirely white, red or a mixed selection.
Customers loved the service, with one describing it as “absolutely fabulous” and “such a good buy”.
In reviews left on the M&S website shoppers also shared how the large selection of wine was great to order over Christmas and the festive season.
One user wrote: “Delicious, well worth the money. Ideal for Christmas dinner table.”
While another said: “Really nice wine, great value. I bought it to give out as Christmas gifts and tried a bottle.”
However, shoppers will no longer be able to purchase the cases from the retailer’s website anymore.
M&S has confirmed to The Sun that the option has been axed.
Representatives for the retailer said: “Cases of wine are no longer available on the M&S website; we do have a brand-new selection of drinks gifting online for customers sending to loved ones.
“For those looking to order wine online, please check out our offer on Ocado. When shopping in-store customers will also have a buy four save 10% offer”.
The Percy-Pig maker owns 50% of Ocado retail and uses the online grocery store to sell its food items online.
It then has a separate website, M&S.com. where customers can shop for clothing, makeup and homeware.
On the Ocado website, customers will have to add six bottles individually, they can not be purchased as a case.
The price will still be the same as what M&S charged for a case, so if you bought six bottles of a £7.50 wine it will cost £45.
If you would prefer to shop in person you can head to your nearest M&S and buy a case of wine at one of its stores.
You can find the closest one to you by visiting https://marksandspencer.com/s/communications/MSResStoreFinderGlobalBaseCmd.
It is not unusual for M&S to switch up its product ranges.
Last week, The Sun revealed its vegan range was undergoing a major revamp, which would see meat alternatives sold alongside traditional meat products.
As part of the change, products such as the Plant Kitchen Margherita Sourdough Pizza will not return to stores until January.
This has not impressed some customers with one describing it as a “terrible” idea in a Reddit post.
Earlier this year the store said it would axe some of the treats from its Colin and Connie sweet range as part of a product relaunch.
Over the summer, M&S scrapped its Colin and Connie “Together Forever” sweets.
M&S also confirmed that it is quietly axing the Colin The Caterpillar Fizzy Rainbow sweets.
The sweets were rainbow in colour with a sour sugary coating.
The retail also quietly axed its beloved pre-mixed cans of Pink Gin and Tonic, leaving customers devasted.
What else is new at M&S?
Thankfully, it is not all doom and gloom for M&S shoppers as the retailer confirmed it will bring back an iconic drink this Christmas.
The supermarket’s original snow globe gin liqueur will make a return for the holidays after a hiatus.
Previously, the gin came in two flavours – Clementine and Spiced Sugar Plum – but this year, only the Clementine one will be sold.
The store has started rolling out its entire Christmas range to shoppers, which includes hot honey over halloumi in blankets brie brulee, and Turkey Feast dip.
M&S’s food-to-order range for the holidays is also now open for online orders and collection between December 22 and December 24.
Why are products axed or recipes changed?
ANALYSIS by chief consumer reporter James Flanders.
Food and drinks makers have been known to tweak their recipes or axe items altogether.
They often say that this is down to the changing tastes of customers.
There are several reasons why this could be done.
For example, government regulation, like the “sugar tax,” forces firms to change their recipes.
Some manufacturers might choose to tweak ingredients to cut costs.
They may opt for a cheaper alternative, especially when costs are rising to keep prices stable.
For example, Tango Cherry disappeared from shelves in 2018.
It has recently returned after six years away but as a sugar-free version.
Fanta removed sweetener from its sugar-free alternative earlier this year.
Suntory tweaked the flavour of its flagship Lucozade Original and Orange energy drinks.
While the amount of sugar in every bottle remains unchanged, the supplier swapped out the sweetener aspartame for sucralose.
