COMMUNITY Fibre customers can experience outages, leaving them unable to access essential services.
Being impacted by an outage can be extremely frustrating, we reveal how you can check your service status.
1
Community Fibre has more than 2million customers across the UK.
If you are one of the potentially thousands who has experienced an outage, you can check your broadband and mobile service status online.
Plus, you can complain and apply for compensation if the issues are ongoing.
Is Community Fibre experiencing issues?
On Thursday morning, September 28, thousands of Community Fibre customers reported having no internet.
According to Down Detector, 1,124 users had said they were having issues connecting.
Many took to Twitter to share their experience, one said: “My internet is down and I have been on hold for 20 mins. What is going on please?”
While another raged: “You’re wifi is down the morning.
“No one can seem to get anything in West London. Please look into this asap. Thanks.”
The majority of customers reporting issues were located in London and Edinburgh.
Though there were also issues reported in Cardiff, Birmingham, Manchester, and Kingston Upon Hull.
How can I contact Community Fibre?
There are several ways to get in touch with Community Fibre.
See the its contact page for how to get in touch with the network provider.
You can also speak to the firm via its live chat service.
If you still want to complain to Community Fibre about an issue with your connection, you can via phone, post or online.
Am I entitled to compensation from Community Fibre?
If you’re suffering issues with your internet, call or mobile services you may be entitled to compensation.
We’ve asked Community Fibre exactly what its rules are and will update the piece once we know more.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours’ notice, plus you’ll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Community Fibre is signed up to the CISAS ADR scheme.
Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.
You can also join our new Sun Money Facebook group to share stories and tips and engage with the consumer team and other group members.
