Hundreds of residents in Hull and East Yorkshire are believed to have lost their internet connection this morning (Sunday).
The problems are believed to be affecting Kingswood, but issues have also been reported in Cottingham and Hedon. A number of businesses are also believed to be experiencing problems.
One witness said Boots and Card Factory on Kingswood were having problems with card machines. However, these reports have not been confirmed.
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At 11.10am, 147 people were in a queue to speak to KCOM customer services. Customers reported on social media that their internet had gone “fully off”.
One wrote on Twitter: “Terrible service recently. Dropped out whilst in the middle of processing important documents”
Another added: “Another outage. Reliability has taken a nosedive over the last few months. What’s happening?”
According to the data collated on DownDetector, at 10:25am on 19 February, there were 587 reported cases of KCOM outages. KCOM also reported on their website that there had been a huge spike in reported connection issues in the past hour.
Further updates will follow in our live blog.
11:58Ivana Finch
No update yet from KCOM
Many Hull residents are still waiting for answers from the provider about the outage, with one customer saying that posting updates on their website or social media would save hundreds of people clogging the phone lines.
They wrote: “Why do they never put an update on their website? This is where I go to find the tech support number to call, so a quick notice to say they are aware of the issue and [approximate] fix time would save hundreds of people waiting in [the] queue getting more annoyed just to hear info from an advisor”
11:38Ivana Finch
Surrounding Hull villages also affected
KCOM customers from Skirlaugh and Thorngumbald have also reported connection issues in their area. Meaning postcodes HU11 and HU12 may also be affected in the outage.
11:33Ivana Finch
KCOM phone lines bombarded
Many confused customers have reached out to KCOM’s customer service only to find long wait times as the queue surpasses over 100.
One HU7 resident wrote on Twitter: “I’m on the phone to them now in queue position number 155 but I live in HU7 do you think I should end the call and wait?”
Whilst another angry customer said: “Your internets literally down in hull now. Just rang the telephone line 172nd in the queue, hopefully you will knock this off the extortionate price people pay for broadband in Hull”
11:22Ivana Finch
KCOM says several Hull postcodes are affected
One KCOM customer got through to customer services after reports of long queues. They confirmed that multiple postcodes in the Hull area are affected.
Sharing a tweet to notify others, it read: “Hu7 hu8 hu9 are all down just got through they are trying to fix it.”
