When you deliver critical care through smart devices, they need to just work. But ensuring the performance of those devices when they’re in the hands of care providers or patients isn’t easy. Every piece needs to be fully managed — from deployment to day-to-day management to rolling out updates.
The good news is you don’t need to reinvent the wheel to enable the reliable performance you’re looking for. You just need to combine the right tooling and device infrastructure to create a foundation you can be confident in.
Repeatable processes bring dependability, giving you full control
There is no “done” in device management. You’ll be continuously deploying and updating your devices as long as you provide services to your patients. Ensuring your processes are repeatable — meaning they can be executed with ease and deliver maximum value each time — is essential.
Take provisioning a device for example. Setting up a device (like a telehealth tablet, remote patient monitoring device, etc.) can be a needlessly long process. But using a configuration template turns this into a highly repeatable process that ensures your devices work precisely the way you want, every time, with little effort on your end.
Once you choose your configurations, settings and business apps, the template does all the heavy lifting for you. Apply it to each new device without having to recreate configurations and settings. Every new device will automatically have a consistent configuration — ensuring your entire fleet is adhering to your specific device and security policies. What’s more dependable than full control?
Robust monitoring ensures devices thrive in any environment
Connected HealthTech devices are subjected to dynamic environments, from clinics to hospitals to patient homes. The right tooling can help them withstand their complex and adverse conditions, ensuring they function seamlessly wherever they are.
This is often a major concern for remote patient devices as patient homes are highly unpredictable and uncontrollable environments. Ensuring devices are in good health when in a patient’s hands can be more complicated.
That’s why Care.ai turned to Esper for their autonomous patient monitoring devices. To ensure device security and patient safety, Care.ai leverages Esper’s automated compliance policy enforcement. Based on compliance conditions they’ve set, if a device is low on battery, having trouble connecting to wifi, or any other issue, an automated set of processes are triggered — and if they’re not repaired the system administrator is alerted.
The combination of anomaly detection and automated alerts helps easily catch any device out of compliance. You can trust that your devices are meeting the conditions of their environment and if they’re not, you’ll know about it.
Controlled updates create frictionless experiences at scale
Manual processes done at scale are error-prone and slow. Automating and staging your rollouts — whether firmware or application updates or new content — allows you to safely push updates to your devices and respond in real-time if things go wrong.
Automation means fewer hands involved so there’s less of a chance for things to go wrong. It’s also highly repeatable and, therefore, scaleable. Grow and diversify your fleet as much as you like and your device management will stay simple, giving patients the reliable experience they need and expect.
Updating in stages reduces the impact of any bugs. Start with a small subset of devices, then monitor for potential issues, gather user feedback and optimize before pushing to your full fleet.
Put them together and you can reliably and repeatedly update patient devices, staff tablets, handheld clinic devices and more at any scale with minimal to no breakage. You do less and more gets done (and done safely).
At Esper, we understand what it takes to have a reliable, repeatable, robust device infrastructure. Because we built one! Healthcare companies of any size can use our platform to confidently manage their device fleet. Content and updates will deploy, devices will remain reachable and policies will be strictly enforced. With our intelligent management tools, you can meet your patients where they are — consistently. Reach out and let’s have a conversation about your device strategy today.
