It’s been a test of her persistence that she hadn’t expected, but all has worked out well at last for a keep fit fan and her gym membership.
Teacher Samantha McBride had been trying for some 18 months to rectify a mistake in the amount she was being charged by the Bristol branch of Everlast Gyms, part of retailer the Frasers Group.
Instead of £30, £40 had been deducted and the amount now outstanding edging closer to £200.
++ If you’ve been affected by this issue or feel you’ve been a victim of injustice, please contact consumer champion Maisha Frost on maisha.frost@express.co.uk
“Mistakes can happen and when I spotted it and then let them know I expected it to be dealt with,” she told Crusader.
“The frustrating thing was no one was saying I was wrong. The mistake was accepted, but unfortunately that seemed as far as it went.”
Judging by the email exchanges Crusader has seen Samantha was right: the gym did want to get it sorted, but to do it needed the regional management to agree and that seemed to be the stumbling block.
Everlast Gyms now has more than 50 sites in the UK and makes a point of stressing its flexible payment options to suit a variety of budgets and also its discounts for emergency services workers.
Subscribers rightly seem valued – so not in line with the constant delays Samantha experienced.
Crusader put all this to Frasers Group and within a couple of days along with an apology, “the customer will be refunded as well as receive a three-month free gym membership,” confirmed a spokeswoman.
Last week as promised it happened. Samantha’s account was back in good shape and “thank you sooo much,” was her message for Crusader.
[Samantha’s name has been changed]
