PM-JAY offers health cover of up to ₹5 lakh to over 107.4 million poor and vulnerable families (500 million beneficiaries), with free and cashless treatment through a network of private (15,000) and government (12,000)-empanelled hospitals. The absence of a properly functioning healthcare system means that Indians have a very high out-of-pocket expenditure on health, and it impoverishes some 55 million Indians annually. 59% of households do not have any health insurance plan.
PM-JAY is suffering reportedly because hospitals find the treatment package rates low and face delays in claim settlement; authorisation norms are stringent – hospitals are delisted if they fail to raise a single pre-authorisation within six months of its empanelment – and many hospitals do not have required in-patient facilities. These are serious structural issues that need tackling on a war footing since inefficiencies in design and implementation burden poor beneficiaries, who end up delaying treatment or paying themselves, defeating the scheme’s purpose.