The platform enables conversational flows where customers choose their desired service through intent-driven communications via AI/NLP (natural language processing) engines, seamless transfer to live agents where human intervention is required, and dynamic rich cards to improve user experience. It helps banks and FIs to hyper-personalise, elevate customer experience, improve customer loyalty, increase revenue and wallet-share, and lower both customer acquisition and service costs.
“I am already excited about the way we have collaborated with Twixor, during our incubation process. We have no doubt, Twixor’s conversational and socio banking channels solutions will help accelerate and enhance our holistic solution /expertise in digital channels transformation journey for banking and financial institutions.,”
Suresh Ranganathan, Global Head of Banking and Financial Services at Aspire Systems, said in a statement.
“We are elated to form a strong preferred partnership with Aspire Systems, who are also a fellow member on the Temenos Exchange. Aspire is a globally acclaimed name in technology services. This alliance will enhance and support our implementation capabilities,” Ashok Anand, Founder & CEO, Twixor, said.
Twixor is an enterprise-grade customer experience platform that helps financial institutions accelerate their digital journey by providing tools to enable conversational banking and automation on channels like WhatsApp, FB Messenger, Google Business Messenger (GBM), Telegram, Web Bots and others.
Twixor is headquartered in Singapore, with offices pan-India, and serving a global client base, several of whom are in the Fortune 500. Using patented technology, Twixors’ low-code no-code platform, that uniquely combines conversational AI and process automation, enables small and medium businesses, and enterprises with customer acquisition and customer engagement solutions.
