finance

Amazon makes major change to supermarket online orders – and shoppers are not happy


AMAZON has made a major change to supermarket online orders and shoppers are not happy.

Amazon Prime customers will soon need to spend more in order to get free Morrisons delivery within two hours.

Amazon Prime customers can get free Morrisons deliveries within two-hours

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Amazon Prime customers can get free Morrisons deliveries within two-hoursCredit: Rex
Amazon sent an email to customers recently

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Amazon sent an email to customers recently

Prime members can currently spend a minimum of £40 and qualify to get their supermarket shopping within two hours for free.

But from June 19, Morrisons customers will have to spend at least £60 to be eligible – that’s an extra £20.

If shoppers spend between then they’ll need to spend £2 to get the two-hour offer.

In an email sent to Prime and Morrisons customers, Amazon said: “As of June 19th, free two-hour delivery included with your Prime membership will be available when you spend £60 or more.

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“Orders between £40 and £60 will be available within a two-hour window for just £2, and orders between £15 and £40 can be delivered within a two-hour window for £4.”

One shopper posted the info on Facebook’s Extreme Couponing & Bargains group and others were quick to share their disappointment.

One said: “Also they cancel your order last minute it was only a few stops away and cancelled.”

While another wrote: “They charge me every time more and more.

“I don’t use them anymore.”

And others tagged their friends to inform them of the change.

The service first started selling through Amazon four years ago and last year added five extra cities to its list, bringing the total to nine.

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The service is only available for people who pay for Amazon Prime and it’s included for no extra cost in the basic membership.

Shoppers can do a full Morrisons shop which is picked at their local store and delivered on the same day during a two-hour delivery window between 8am and midnight.

Morrisons is the only major supermarket to offer deliveries through Amazon Prime.

Amazon also offers Amazon Fresh which costs £2.99 per delivery for non Fresh-members or £3.99 a month for unlimited deliveries for members.

Other supermarkets have also made changes to their delivery services.

Tesco also increased the minimum amount that customers need to spend to qualify for home delivery without facing an extra charge.

Tesco upped the minimum basket values for home delivery earlier this month.

The minimum basket value for home delivery increased to £50 on Tuesday, May 2 – up from its previous level of £40.

It also increased the basket charge for those who don’t meet the minimum spend from £4 to £5.

The basket charge is added to all orders that don’t meet the minimum basket value of £50.

How much do other shops charge for delivery?

Sainsbury’s requires a minimum spend of £40 or shoppers will incur a £7 fee.

For Asda, customers need to spend £40 too, but they’ll only be charged £3 if they don’t.

Morrisons shoppers need to spend £25 minimum and those below £40 will incur an extra £3 charge.

Iceland customers need to spend a minimum 0f £40 – those under will incur a £3 fee.

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Other online retailers charge customers for delivery if they don’t spend over a certain amount.

For example, Asos doesn’t charge for delivery if you spend over £40.

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But if you spend under this amount you’ll be charged £4.50 for standard delivery.

In recent weeks, B&M has scrapped its home delivery service after launching it as a trial in June last year.

Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk





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